Terms & Conditions

Our terms and conditions

Please read the booking terms and conditions carefully. They apply to the services provided by Tanzania Explorer  (Old Explorer Ltd.) in the planning, handling and operation of your trip, and also your responsibilities in this regard. Tanzania Explorer ®  is a brand by Old Explorer Limited.

The «Terms & conditions» covers the following topics:

1. Agreement
2. Package prices
3. Deposit and payment
4. Cancellations
5. Activities
6. TE responsibility
7. Travel insurance
8. Passports and visas
9. Conduct
10. Tour participant/guardian responsibilities
11. Liability
12. Risk
13. Complaints

Tanzania Explorer ® (Old Explorer Ltd.) is hereafter referred to as TE

 

1.Agreement

By accepting these terms & conditions, you confirm the latest itinerary and price received by your contact person and agree to the terms and conditions set forth in this contract.

 

2. Package prices

2.1

The quoted amounts outlined in the package are in US dollars unless stated otherwise. The amount is to be paid in the USD, or with the exchange rate of your local currency on the day of the payment.

2.2

The quoted price takes into account the number of paying travelers. Please be aware that the price may change if the number of travelers change. A new price quote will then be issued. Costs are based on the group traveling together.

2.3

TE has the right to adjust the quoted price should there be an unforeseen increase in government taxes, fees related to safari activities, transportation costs and/or severe changes in foreign exchange rates. All price change will be justified and documented.

3. Deposit and payment

3.1

Upon acceptance of the trip, a 50% deposit is paid. Many hotels, lodges and airlines in Tanzania require payment upon booking, therefore we need to arrange payment immediately to confirm your arrangements and guarantee your quoted price. Should there be more than 9 months until our services start, special arrangements can be made in terms of the payment.

3.2

The remaining 50% is to be paid no later than 45 days prior to departure. If you book your trip less than 45 days before departure, the total cost of the trip must be paid upon booking. TE can not guarantee the agreed itinerary and price if payment are not made according to these conditions.

 

4. Cancellations

All trip or trip related cancellations must be in writing to TE prior to the trip commencement. Your cancellation will be effected from the day TE  acknowledges receipt of your cancellation notice. The table below outlines the scale of charges for cancellations:

4.1 Cancellation policy

Following percentages of total cost of trip will be refunded in case of cancellation:

Days prior to trip commencementPercentage refunded
45 or more90%
30-4470%
11-2950%
0-100%

 

4.2 Cancellations conditions

4.2.1

Upon trip commencement, no refunds will be provided, including any unused portion of the trip.

4.2.2

All cancellations and refunds could take up to 6 weeks to be processed.

4.2.3

If your cancellation is covered by your insurance policy, TE will assist with any necessary documents so you may be able to claim these charges from your insurance company.

4.2.4

For special group travels with chartered flights, special refund agreements might apply.

4.2.5

In the unlikely event of unforeseen illness while in Tanzania, TE will consider adjusting your itinerary accordingly. If this cannot be done, you will be supplied with a driver and vehicle all the days that you were booked for safari. This is also applicable if a party member gets sick during the journey to the extent that the safari has to be cancelled.

4.3 Cancellations by TE

In the event that TE should have to cancel a trip, all deposits and installments will be refunded and we will assist in finding alternative safari operators to complete your travel as planned. Note that as of 01.08.2017, TE has never cancelled a trip.

 

5. Activities

5.1 Safari

5.1.1

All TE safari prices includes lodging during the safari unless otherwise is agreed. Any additional stay after the conclusion of our provided safari is not included unless otherwise is stated in the itinerary.

5.1.2

The following is included in the price: Payment for lodging, food and park fees unless otherwise is stated in your itinerary. There will also be bottles of water available in the safari vehicle, free of charge. There will be a total of three (3) meals served each full day on safari, exceptions are the first and last day where the number of meals served will vary according to when the safari starts and end.

5.1.3

The following (but not limited to) is not included in the safari price: Soda, alcohol, laundry, tips for crew and staff, unstated activities and water at restaurants and lodges.

5.2 Kilimanjaro and other hiking destinations provided by TE.

5.2.1

TE requires everyone to be prepared and to have the correct equipment for all our hiking trips. After signup, TE reserves the right to dismiss a trip member at any time for any reasons where TE or the trekking company find the trip member’s condition or behavior could endanger the safety of themselves,  the party members or the trek.

5.2.2

TE offer first class guides and crew for our Kilimanjaro expeditions and provide safety equipment where needed. TE is not responsible for guides and rangers provided by TANAPA (Tanzania National Parks) or similar authorities.

5.2.3

If you have to abandon an activity due to your own physical limitations there is no refund of payments made. Additional costs including, but not limited to, extra accommodation, transport, fees or meals and beverages is not the responsibility of TE and we can not be held liable in such an event.

5.2.4

This is an expedition to extreme high altitude, and as such, events may occur which could cause additional unforeseen costs. Costs related to (but not limited to) conveyance, evacuation, medical treatment, body recovery and/or repatriation are not covered by TE. Any search and rescue undertaken on the party member’s behalf will be the financial responsibility of the other party member(s) involved, including any costs incurred by TE, other expeditions, governments or other entities.

5.2.5

The following is not included in the price quotation for any of our treks and accommodation in coherence with the trip, unless otherwise stated: Soda, alcohol and tip for the staff.

 

6. TE responsebility

6.1

TE takes all reasonable steps and accepts reasonable responsibility for ensuring the trip is supplied as described in the daily planner/itinerary issued prior to trip commencement. If any unforeseen circumstances or conditions beyond TE’s control changes, TE reserve the right to amend itineraries and substitute to the best available alternative. TE acts only as agents for contractors providing accommodation, transportation or other services, all contracts issued by TE are subject to the tariffs, terms and conditions under which services are provided. TE shall not be deemed liable for death or injury to any person, loss or damage to any property arising from these services, or any circumstances beyond TE’s control and amounting to ‘force majeure’. Including but not limited to war or threat of war, riot, epidemic, strikes, terrorist activity, natural or nuclear disaster and adverse weather conditions.

6.2

To further improve the safety for our clients and to always be able to provide the best medical evacuation in case of accidents or severe health problems, TE will provide a medical evacuation scheme for all our package clients in cooperation with AMREF (Flying doctors, or a similar institution). This is solely as an extra safety measure and you are still required to obtain a travel insurance.

 

7. Travel insurance

Travel insurance is compulsory for traveling with TE and is the individual responsibility of all travelers. It is the traveler responsibility to ensure that the travel insurance policy covers the itinerary presented and the activities you are to attend to.

 

8. Passports and visas

All travelers are responsible for ensuring that the participant(s) have the appropriate travel documentation including passports, visas (acquired upon arrival) and any insurance documentation. Passports must be valid for six (6) months after departure date from Tanzania. All travelers agree to provide TE with their full name as written in their passport and their passport number. If this information is not provided or the information is incorrect, the travelers are personally responsible for all air- and ferry ticket change fees that may apply.

 

9. Conduct

Damages or losses incurred by a traveler will be the sole responsibility of the individual member and/or the group. No refunds will be made and no related expenses will be paid by TE should a participant’s involvement be changed or cancelled as the result of misconduct.

 

10. Tour participant/guardian responsibilities

As a tour participant or guardian of a tour participant, it is your responsibility to:

10.1

Complete the traveller information form below and ensure that all information you provide TE and have received from TE is accurate.
http://www.tanzaniaexplorer.com/traveler-details/

10.2

Inform TE of any changes to your booking immediately. This also includes changes to your international flight-schedule. If the changes made calls for changes to the provided itinerary (additional accommodation etc.) this cost will be added to the arranged price.

10.3

Ensure that your passport(s), travel insurance and all visa requirements are met.

10.4

Ensure that you behave in a responsible and reasonable manner and adhere to local laws and regulations.

 

11. Liability

11.1

TE, our employees and agents acts as agents for the owners and supply the services agreed upon, but assumes no responsibility whatsoever for injury, personal illness, loss or damage to persons or property resulting from; delays, quarantines, strikes, thefts, pilferage, «force majeure», delays upon arrival/departure, civil disturbance, terrorism, government restrictions or regulations, and discrepancies or changes in lodging services in which TE has no control over.

11.2

TE and/or any local sub-providers reserve the right to make reasonable changes in the itinerary when deemed advisable for the comfort and safety for our travelers. This includes, but is not limited to, substitution of lodging, alteration of the itinerary, and reversing the order of the places to visit.

11.3

You as traveller have the duty to obey the law, rules and regulations given by authorities, the travel agent or the travel agent representative, hereunder regulations from the place of accommodation, or from your driver/guide. You can be held liable if you willingly or unwillingly causing the operator losses by not obeying said regulations.

 

12. Risk

Like in all other countries there is an element of risk when traveling. Although Tanzania and our other destinations are stable and safe countries, please take precaution and heed all warnings given. Upon booking with us you confirm that you understand the risks involved in travel. We kindly request you to get to know the country you are traveling to. Although TE takes all security and safety precautions, many of our adventures takes part in areas with wild animals. By accepting these terms and conditions, you accept that TE is in no way responsible og liable for any damages or accidents caused by animals during your stay, and you relieve TE for any responsibility in relation to this. 

 

13. Complaints

Should you wish to make a complaint in relation to a tour please:

13.1

Notify TE during your trip so action can be taken immediately.

13.2

If the problem(s) cannot be resolved please submit a letter of complaint within 28 days of your return to TE via email.

13.3

TE can not be held accountable for expenses taken on by the traveler(s) unless the specific expense is approved by TE.

TE promises to thoroughly investigate any complaints and report back to the correspondent/client.

 

Old Explorer Ltd.
Comp. reg. no. 104711
Business License:1797736
TIN: 124-966-795

Postal address:
P.Box 14044
Dar es Salaam
Tanzania

Office address: 
Beach Street Plot 219,
Kawe Mzimuni
Mbezi, Dar es Salaam
Tanzania

Contact information: 
Mail: post@tanzaniaexplorer.com 
Skype: TanzaniaExplorer
Office: +255 686 99 4549

Last updated: 18.08.2017